Return Policy in


If you are not satisfied with ordered products, you can withdraw from the contract in 14 days after the goods were delivered to you. The period of 14 days begins on the day after the day you receive your goods. Products must be returned in 15 days after the notification on withdrawal from contract has been submitted. Returned products should not be damaged and should be packed in original packing with a copy of the original invoice. The purchase price of the goods you returned will be allocated to your bank account or we will issue a credit note for your next purchase. The cost of returning the goods must be covered by the consumer. The purchase price will be refunded immediately or in 30 days at the latest.


Products that were taken out of their original packing cannot be returned.

Products which could easily perish or whose expiration date has expired cannot be returned either. Those products can be exchanged for similar products only if they were damaged. You can bring them to our store personally or send them by post on the following address: Flexshop, trgovina s športno prehrano, Obrtna cona Ugar 29, 1310 Ribnica