Operating Conditions

Before you use this site, please, read carefully the operating conditions as outlined below. By using this site, you signify your agreement to these conditions. In case you DO NOT agree with these conditions, please, do not use the online store Flexshop.com. Ponos Invest d.o.o. reserves a right to change the terms on the Flexshop.com at any time. All changes are binding for buyers so it is advisable to regularly check the Operating Conditions.

Online Store

Flexshop.com is an online store managed by Ponos Invest d.o.o.

Prices

All prices on the Flexshop.com are stated in Euro and include VAT. Product prices are those valid at the date that Flexshop.com confirms the order. Prices may be changed without prior notice.

Ponos Invest d.o.o. is liable for payment of VAT.

Orders

Information about a concluded contract or placed order is saved at the Flexshop.com. It is attainable in the User Account of the individual user (through the website) or in the data base of the company Ponos Invest d.o.o. (personal access or inquiry over the phone). The contract can be concluded in English language. The contract can be concluded or the order placed by phone, e-mail or through the website (web store). Order modifications can be sent by e-mail or communicated over the phone.                     

Purchase Steps – Conclusion of Contract

Product Choice – Order Placement

A user adds desired products into the cart, fills in the checkout form and places an order. The order is placed in a queue, whereas the buyer receives a copy of the order in his or her mailbox. The buyer can cancel the order via e-mail in two hours after it has been placed. The order is saved in “Archive” on the supplier’s server. The user can view the column "Log In".

Order Confirmed – Contract Concluded

The supplier views the order in 48 hours, checks whether products are in stock and confirms or refuses the order. In case the price has been changed during the order processing, the supplier binds itself to try to offer the lowest price or find a solution that would be mutually pleasing. The supplier reserves the right to contact a user through his or her phone number. If the order is confirmed with a notification “in process”, the contract between the supplier and the user is irrevocably concluded. The contract shall not be concluded if the order is refused.

Shipping

Within the stated term, the supplier will ship the ordered goods and the original invoice.

Order Cancellation

During the first 2 hours after the order input, the registered customer can cancel his or her order. Once this time limit has been passed, the order can be cancelled only over the phone.

Delivery Time

The online store Flexshop.com will do its best to deliver the ordered goods in stated terms. After the order was placed, the registered customer receives a confirmation, which includes confirmation of ordered products and the total price. The order confirmation also includes our phone number and e-mail adress for customer support, to which you can turn to if you have any questions or remarks regarding your order. If the order includes discontinued products, we will try to agree with you upon a proper delivery time. Ponos Invest d.o.o can reject an order before it issues a notification "order in process", if it establishes that that the order cannot be carried out under the conditions referred to above.

Delivery

Delivery of the ordered goods is provided by our business partner (GLS Logistics). Refer to the table.

The delivery is made to the address you stated when you logged in or placed an order. If you are not at home at the time of delivery, the delivery services will try to agree with you on another time for delivery without additional cost. If the goods are out of stock, we will immediately inform you about it, offer you other similar products and inform you about the delivery period for ordered products.

 

Country	Courrier	Delivery time	Orders under 50€	Orders 50€- 100€	Orders 100€-150€	Orders over 150€
Austria	DPD	1	7.99	7.99	free	free
Belgium	DPD	2 - 3	7.99	7.99	free	free
Croatia	DPD	1 - 3	6.99	6.99	free	free
Czech Republic	GLS	2	14.99	14.99	7.99	free
Denmark	DPD	2 - 3	9.99	9.99	4.99	free
Estonia	GLS	3 - 4	19.99	19.99	9.99	free
Finland	DPD	4 - 6	19.99	19.99	19.99	9.99
France	DPD	4 - 6	7,99	free	free	free
GBR	DPD	2 - 3	9.99	9.99	4.99	free
Germany	DPD	1 - 2	7.99	7.99	free	free
Greece	DPD	3 - 4	19.99	19.99	9.99	9.99
Hungary	DPD	1 - 2	7.99	7.99	free	free
Ireland	GLS	3 - 5	19.99	19.99	9.99	free
Italy	SDA	1 -2	7.99	7.99	free	free
Latvia	GLS	3 - 5	19.99	19.99	9.99	free
Lithuania	GLS	4 - 5	14.99	14.99	7.99	free
Luxembourg	DPD	2 - 3	9.99	9.99	3.99	free
Montenegro	Pošta Slovenije	2 - 4	18.99	18.99	8.99	free
Netherland	DPD	2 - 3	8.99	8.99	3.99	free
Norway	DPD	3 - 4	17,00 + 25,00 Duty costs	17,00 + 25,00 Duty costs	17,00 + 25,00 Duty costs	10,00 + 25,00 Duty costs
Poland	DPD	1 - 2	9.99	9.99	4.99	free
Portugal	GLS	3 - 5	19.99	19.99	9.99	free
Romania	DPD	2 - 3	19.99	19.99	9.99	free
Serbia	Pošta Slovenije	2 - 4	9.99	9.99	4.99	free
Slovakia	DPD	1 - 2	9.99	4.99	4.99	free
Slovenia	DPD in Pošta Slovenije	1 - 2	4.00	free	free	free
Spain	DPD	3 - 5	19.99	19.99	9.99	free
Sweden	DPD	2 - 4	9.99	9.99	4.99	free
Switzerland	DPD	2 - 4	11,50 + 25,00 Duty costs	11,50 + 25,00 Duty costs	11,50 + 25,00 Duty costs	5,00 + 25,00 Duty costs
Turkey	GLS	6	19.99	19.99	9.99	free

Data Security and Privacy

Registration and/or entry of personal data are required to use our online store Flexshop.com and needed only for proper service provision. Flexshop.com or its manager will never exchange, sell or lease your personal data to third parties. Your personal data will never be used in a way you do not agree with. Registered customers can view their data saved in their user accounts.

SECURITY OF DATA entered at the registration:

According to the Personal Data Protecting Act (Official Journal of the Republic of Slovenia, Nr. 94/2007), the company Ponos Invest d.o.o. will protect your privacy in the following way:

• We collect only the data you submitted voluntarily
• The submitted data will be used only for business purposes
• Your personal data will not be passed to third parties
• We use software that protects your privacy

Personal data is stored and used until you revoke by e-mail ([email protected]) your agreement to storage and use.

Legal Notice

The online store Flexshop.com and all information, pictures of products and graphics displayed on the website are protected by the Copyright Act and are not allowed to be reproduced or used without prior written approval. Trademarks and logotypes of manufacturers of the products are their copyrighted property.

Responsibility

Ponos Invest d.o.o. will make every effort to include accurate and up-to-date information on this website. However, Ponos Invest d.o.o. cannot guarantee accuracy of information and shall not be liable for errors in the contents of the website Flexshop.com. Pictures of products are symbolic and do not represent the actual state of affairs.

Methods of Payment

The online store Flexshop.com accepts the following methods of payment:

• Credit Card or PayPal
• Prepayment